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Return Policy

For All Returns:
You may return items within a 30 day period of time from original purchase date for a 100% refund or credit, less shipping and handling. Returned items and their packaging must not show any signs of being opened, used, damaged or defaced. Original shipping charges are non-refundable.

For Defective Product:
Please contact Laurie Shovers Design immediately at 414-228-7078. If possible, take digital photographs and forward them to laurie@laurieshoversdesign.com for review. Products found to be defective may need to returned to us for actual defect verification and credit. If this is necessary, you will be instructed via e-mail response to send the product back. All returns are to be returned via a prepaid shipping method. Once the product has been verified to be defective, a replacement will be shipped out to you with shipping charges paid by Laurie Shovers Design.

For Damaged Product Due to Shipping:
Products claimed to be damaged by the shipping carrier are to be recorded with that carrier and are subject to their terms and conditions for refund or replacement. Please notify us immediately and within 3 days of receipt of damaged merchandise (due to shipping) and Laurie Shovers Design will act as your agent in the attempted settlement of damaged product in question with that carrier. Please note time is of the essence in filing damaged in shipping claims with shippers and failure to report immediately may be grounds for the shipper to deny the claim. Products damaged by carrier will be replaced by Laurie Shovers Design, if the shipper approves the claim.

Refused or Non-Deliverable Packages:
Orders that are refused at the delivery point for any reason, unclaimed, or returned by shipping agency due to an incorrect shipping address (provided by customer) will be subject to a re-delivery charge, if you request the package to be re-delivered. UPS levies a surcharge for refused/undelivered packages. You may request a refund, less a 10% restocking fee plus the refused/return delivery charge, rather than having the package re-delivered. Original shipping charges are non-refundable.

Items that Laurie Shovers Design is unable to process as a return:
- Special Custom Order Items

Laurie Shovers Design reserves the right to refuse any return that:

- is not returned in its original packaging

- shows signs of usage

- shows physical damage to the products or its packaging

- missing parts

Laurie Shovers Design creates fine art jewelry, hand-woven beadwork including earrings, bracelets, pendants, necklaces designed, executed and anodized in a variety of colors. Her work has been seen in many of top modern art galleries throughout the nation including the Guthrie in Minneapolis, Minnesota and the Milwaukee Art Museum in Wisconsin.

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	Return Policy For All Returns: You may return items within a 30 day period of time from original purchase date for a 100% refund or credit, less shipping and handling. Returned items and their packaging must not show any signs of being opened, used, damaged or defaced. Original shipping charges are non-refundable. For Defective Product: Please contact Laurie Shovers Design immediately at 414-228-7078. If possible, take digital photographs and forward them to laurie@laurieshoversdesign.com for review. Products found to be defective may need to returned to us for actual defect verification and credit. If this is necessary, you will be instructed via e-mail response to send the product back. All returns are to be returned via a prepaid shipping method. Once the product has been verified to be defective, a replacement will be shipped out to you with shipping charges paid by Laurie Shovers Design. For Damaged Product Due to Shipping: Products claimed to be damaged by the shipping carrier are to be recorded with that carrier and are subject to their terms and conditions for refund or replacement. Please notify us immediately and within 3 days of receipt of damaged merchandise (due to shipping) and Laurie Shovers Design will act as your agent in the attempted settlement of damaged product in question with that carrier. Please note time is of the essence in filing damaged in shipping claims with shippers and failure to report immediately may be grounds for the shipper to deny the claim. Products damaged by carrier will be replaced by Laurie Shovers Design, if the shipper approves the claim. Refused or Non-Deliverable Packages: Orders that are refused at the delivery point for any reason, unclaimed, or returned by shipping agency due to an incorrect shipping address (provided by customer) will be subject to a re-delivery charge, if you request the package to be re-delivered. UPS levies a surcharge for refused/undelivered packages. You may request a refund, less a 10% restocking fee plus the refused/return delivery charge, rather than having the package re-delivered. Original shipping charges are non-refundable. Items that Laurie Shovers Design is unable to process as a return: - Special Custom Order Items Laurie Shovers Design reserves the right to refuse any return that: - is not returned in its original packaging - shows signs of usage - shows physical damage to the products or its packaging - missing parts

	Laurie Shovers Design creates fine art jewelry, hand-woven beadwork including earrings, bracelets, pendants, necklaces designed, executed and anodized in a variety of colors. Her work has been seen in many of top modern art galleries throughout the nation including the Guthrie in Minneapolis, Minnesota and the Milwaukee Art Museum in Wisconsin.

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